Councillor looks into service delays
He said he often asks for street addresses from residents as he does not have access to the reference numbers.
Ever thought your ward councillor wasn’t doing enough to help solve service problems, whether it be water or electricity outages?
Ward 126 councillor, David Brand, has advised that the delays are regularly caused by complainants who fail to provide the necessary information to escalate the problem to the relevant department or follow his broadcast information on social media platforms. “For service information, please request to be added to the broadcast group. I try to verify the information before it is shared on the group or Twitter,” he explained,
He said he often asked for street addresses from residents as he does not have access to the reference numbers. Besides, parts of his ward are serviced by two different depots. “My source of information is not the City’s call centre, because part of Allen’s Nek is serviced by the Hamberg depot ,while parts of Randpark Ridge are serviced by Randburg. There is no clear dividing line as Roodepoort and Randburg were once independent municipalities before the metropolitan municipality of Johannesburg was formed,” Brand explained.
For accuracy, he said, “I try to speak to a technician on site, which is not always easy when busy working, or try his/ her cellphone to get the information”.
Brand added that his last resort is to communicate with the supervisor or depot manager.
However, he continued to urge residents to follow him on Twitter @Davidward126 or Facebook for the latest service issue in his ward.
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